Wednesday, October 30, 2013

Retina MacBook Pros inexplicably freezing for many users


October 29, 2013









The price of early adoption, especially if you're a Mac user, has once again reared its ugly head.


Apple's new line of Intel Haswell-powered 13-inch MacBook Pro models (vintage: late 2013) are apparently riddled with issues that cause the mouse, trackpad, and keyboard to stop responding.


Enough people are reporting the issue that a thread devoted to it on the Apple Support Communities forum has grown to 19 pages as of this writing.


System hang is the most obvious sign of a problem, but some users are also reporting an error message that reads "The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)." Long-pressing the power button to reboot sorts everything out, but at the cost of a reboot.


Some folks have reported that putting the system to sleep for anywhere from five to15 minutes gets it to respond again. Another fix suggested by Apple support involves resetting the System Management Controller (SMC).


It's not clear what the exact source of the problem is -- whether it's the hardware per se or an issue with OS X Mavericks that only emerges under certain conditions -- but it's only one of the most recent spate of issues that has buzzed out to annoy Apple users of late.


Also receiving a lot of press are the problems the Mavericks edition of Apple Mail has when working with Gmail via IMAP. Some of these may well be due to Gmail's own peculiar behaviors when accessed as an IMAP server, but there are enough quirks in Apple Mail to make it  at least as much an Apple Mail problem as it is a Gmail issue. (Joe Kissell and Jeff Gamet both discuss the problem and some solutions.)




Source: http://www.infoworld.com/t/macbooks/retina-macbook-pros-inexplicably-freezing-many-users-229690?source=rss_infoworld_blogs
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